February 8, 2013

Visitation isn't the only metric

The Virginia Gazette leads its piece on Colonial Williamsburg with the headline "Colonial Williamsburg paid attendance tumbles to 40-year low."Visitation is important, but the organizations other metrics are substantially more positive:
  • The foundation's endowment value rose to $730 million with a 13.1 percent return on investment. 
  • Donor gifts rose from $40 million to $63.7 million with 18,000 new donors.
  • Internet traffic and educational outreach both increased.
  • More people played the RevQuest game, which begins online and ends in the Historic Area.
This sounds to me like Colonial Williamsburg managed its finances very successfully, has made a strong case to donors that what it does is important and valuable, and has staked a claim in the online world. A more nuanced and balanced analysis of these metrics might tell us that Colonial Williamsburg is actually doing a a good job of achieving their mission and balancing their budget, despite steadly declining attendance. Far from "tumbling," it sounds like they are doing a good job adapting to new realities.

Visitation isn't the only metric, especially in an increasingly uber-connected world.


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